Cancellation & Refund Policy

1. Free Cancellation Window

Customers can cancel or reschedule any confirmed service booking free of charge up to 3 hours before the scheduled arrival time slot. If you prepaid online via UPI or Net Banking, a 100% full refund will be processed immediately to the original payment source.

2. Late Cancellation Fee

Cancellations made less than 3 hours prior to the booked time slot, or in scenarios where the technician has already reached the premises, are subject to a nominal technician dispatch fee of ₹199 to compensate the field partner for travel time and opportunity loss.

3. Service Satisfaction Re-work Guarantee

At Primodomus, your satisfaction is non-negotiable. If you are dissatisfied with any area covered in your service checklist:

• Report the deficiency to our helpline or WhatsApp desk within 24 hours of completion.
• We will send a senior supervisor or technician back to re-clean or address the specific area at zero additional charge.
• If we fail to resolve the issue to reasonable industry standards, a partial or full refund will be issued.

4. Refund Timelines & Process

All approved refunds are credited back to the original source method (UPI, Debit/Credit Card, or Net Banking) within 3 to 5 business days depending on your issuing bank. For queries regarding pending refunds, please reach out to billing@primodomus.com.